Delivery Information
Christmas Opening Hours
Friday 20th December 2024 Closed at 3pm
Monday 23rd December Open 10am to 2pm
Tuesday 24th December Closed
Wednesday 25the December Closed
Thursday 26th December Closed
Friday 27th December Open 10am to 2pm
Monday 30th December Open 10am to 2pm
Tuesday 31st December Open 10am to 2pm
Wednesday 1st January Closed
Thursday 2nd January Open at 8.30am.
Standard Delivery
We offer free standard delivery for all orders over £100 (inclusive of vat). with the exception of the products below which need specialist delivery and are subject to an additional charge.
Solar Panels - Any solar panels over 150W will be subject to a £20 delivery charge at checkout.
Solar panels less than 150W will be subject to a £7.95 delivery charge at checkout.
Batteries - Any batteries over 110ah will be subject to a £20 delivery charge at checkout
Lithium Batteries - due to the hazardous nature lithium batteries need a dangerous good carrier. All lithium batteries will be subject to a £40 freight charge.
A delivery charge of £6.00 will be applied at checkout for all orders under £99.99 (inclusive of vat)
PLEASE NOTE Due to the hazardous nature, Lithium batteries will take between 7 -10 days as specialist carriers need to be used.
Standard delivery is to all Mainland UK and Northern Ireland postcodes within 3-5 working days of order being placed subject to stock being available. Delivery will be made between Monday and Friday anytime between 8am and 6pm. Please note if the product is not in stock it may take longer to dispatch. If this is the case we will contact you on receipt of order so you are aware of the delivery delay.
If there is a problem dispatching your order or we believe that we may not be able to deliver in the stated timescale we will contact you as soon as possible to discuss your options.
Express Delivery
We offer an express next working day delivery option across most of mainland UK for any in stock items providing the order is received before 2 pm Monday – Friday (excluding Bank Holidays). Please note if your order is placed on a Friday express shipping will be for Monday delivery. Next working day delivery is not available on solar panels, some batteries, and lithium products. It is also not available to certain remote areas in the UK, Isle of Mann and Northern Ireland and would be a 2 day service. The charges for express delivery will be available to select at checkout under shipping.
Collect from Intellitec MV
Free collection is available from our Merseyside premises opening times Monday to Friday 8am – 5pm excluding bank holidays (address details on contact page). The option for collection is available to select at checkout under shipping.
International Shipping
We welcome overseas customers and regularly ship all over the World. If you would like to purchase any products, our dedicated team would love to hear from you. Please contact our sales team at sales@intellitecmv.com who will be able to provide you with shipping and delivery options. Please be aware that International orders may be subject to import duties/taxes which are the responsibility of the buyer to pay. Also some products may be subject to customs clearance which is outside Intellitec MV's control and may impact on your delivery.
Delivery and Issues
When you receive your order you will be asked for a signature to confirm the goods have been received in good condition. If there are any damages or a wrong item has been delivered please advise our sales team sales@intellitecmv.com quoting your order number and problem, we will do our best to resolve your issue as soon as possible.
Returns
We hope you will be very happy with your purchase, however if you change your mind you have the right to cancel your order within 14 days of your order being delivered providing the product has not been used ,it is returned in the original packaging and is in a re-saleable condition. Please note returns will not be accepted on any product that has been customised or programmed to your requirements. Notice of cancellation should be made to sales@intellitecmv.com and a returns authorisation will be issued (RMA). If you are returning a product because of a problem with the goods or service please advise us of the problem at the time of cancellation.
On cancellation, you must return the goods to us at your cost within 14 days of receipt unless the goods are faulty, the wrong item has been sent, or is not as described, in which case we will meet the cost of the return. Please ensure that you return any goods in suitable packaging to keep it protected from damage in transit.
Once the return has been received back you will be refunded or sent a replacement within 14 working days.
Warranty Returns and Repairs
Free repairs are offered if your product has failed in service and is still within its warranty period. You must advise Intellitec MV of the return and the reason for the return and be able to provide a relevant sales order/delivery note/invoice number in order to process the return. We will then issue you with a returns authorisation (RMA). Once you have sent back the product and it has been received back at Intellitec MV we aim to resolve all warranty’s within 4 weeks of receipt.
Outside of warranty, if the product can be repaired you will be advised of the cost and would need to pay before any work is carried out.
